MEC Employee Assistance Program (EAP) Committee

Please scroll to the bottom of this page for resources

What Does This Committee Do?

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.  EAP peer representatives are trained to provide three distinct, but interrelated, service that include assessment, support, and referral services, professional standards, and critical incident response.


Specific Duties & Responsibilities:

  • Assessment, Support, and Referral Services

    • Assist members in identifying and developing an action plan to address personal and work-related concerns

    • Provide support to a troubled flight attendant (TFA) during the problem resolution process

    • When professional services or resources are required, identify an appropriate referral(s) and facilitates the TFA’s successful linkage to it

  • Professional Standards

    • Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention

  • Critical Incident Response

    • Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job

Who Do I Contact?


For assistance, contact a member of the MEC EAP Committee.  


Committee Members:


Medical Care for HMSA and Kaiser *alternatives to in-person visits/EAP Resources/Wings of Sobriety

Due to the COVID-19 Outbreak, many patients are choosing to use virtual or telephonic visits as an alternative to visiting the hospital in person. Please take a look at the information below to help you guide you through this process. Keep in mind that both HMSA and Kaiser are experiencing a sharp increase in demand for phone and online care visits, causing wait times to be longer than normal. Please be patient and if there is a medical emergency, please call 911 or go to your nearest emergency room. Also included in this communication is information for both the AFA and company EAP and Wings of Sobriety.

HMSA: is the link to sign up for on-line care.

You can sign up via your computer or mobile device.

On-line doctors can assist with:
* sending prescriptions directly to your home
* sudden or acute conditions like bronchitis, ear or sinus infections
* chronic conditions like allergies, diabetes or hypertension
* common conditions like headaches, colds or flu
* managing multiple medications, side effects or drug interactions
* getting on track with health and well-being goals



to create an on-line account:


Once you create an account, you can have access to all of the on-line services that include:

* get care - select state in drop-down menu to get specific information
* refill to get order prescription medicine; you can have medicine sent directly to your home


AFA-CWA EAP Resources



Telephonic Resources

1(800) 424-2406

MEC Chair: Kawehi Apo (808) 222-2462
LEC Chair:  Kahea Ching (808) 203-9512

LifeMatters, the company's Employee Assistance Program, is available to all Hawaiian Air employees.

It is a valuable benefit for you and your family.
LifeMatters assists with stress and anxiety, legal and financial concerns, relationships, substance abuse, and other concerns.
password: HAL1
text "Hello" to 61295

"Wings of Sobriety" 12 Step Meeting Telephonic Meetings 
Many communities and facilities where local 12 step meetings take place are beginning to suspend the use of their facility as a measure to prevent the spread of the coronavirus. 
If your local meetings are impacted or if you are forced to self-quarantine, telephonic "Wings of Sobriety" meetings are available to any flight attendant. The call will last between 45 minutes and one hour.

Sundays 11 am HST, 2 pm PST, 5 pm EST
Wednesdays 9 am HST, noon PST, 3 pm EST

Hawaiian Airlines


 © Hawaiian Airlines Association of Flight Attendants 2020