Employee Assistance Program (EAP) Team
Tools & Resources
EAP Team - Councils 43, 47 & MEC
What Does This Team Do?
The EAP team is a group of confidential volunteer flight attendants which offer support services to flight attendants, their families, and partners. EAP peer representatives provide three distinct services that include assessment, support, and referral services, professional standards, and response to critical incidents
Specific Duties & Responsibilities:
Assessment, Support, and Referral Services
Provide support to a troubled Flight Attendant (TFA) during the problem resolution process.
When professional services or resources are required, identify an appropriate referral/s and facilitates the TFA’s successful linkage to it Professional Standards.
Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention Critical Incident Response.
Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job.
Why Would I Contact This Team?
The EAP and Professional Standards Team is available to help you with:
Help find various resources for Flight Attendants
Personal and work problems
Support after a critical incident
Assistance in conflict situations with coworkers (Flight Attendants, Pilots and Customer Service Agents)
Who Do I Contact?
For assistance, contact any member or Team Leader:
EAP: Support Services for FAs
Useful Phone Numbers:
EAP International Hotline: 800.424.2406
Flight Attendant Drug and Alcohol Program (FADAP) Confidential 24/7 Helpline: 855.33FADAP (32327)
LEC EAP Chair
EAP LOUNGE REPRESENTATIVE
MEC EAP Chair
Volunteer Confidential EAP Representatives:
Namahana Lota 778.8484
Christina Olive 443.1754
Jackie Ohai 728.5848
Carol Koko`o 386.1433
Patrick Smith 479.3311
Ka`ula Kamahele 778.7492
Betty Barcelona 224.6320
Rumar Arzadon 824.6110
Rex Shinmon 225.0500
Yuka Uchida 343.9386
Mika Inaba 268.2855
Min Kwon Nappi 782.6858
Valerie Brashears 783.9075
Uta Sio-McLin 228.0606
Council 47, Los Angeles Base EAP
Tracy Thompson 310.594.6058
Alexandra Roa 661.406.2220
Medical Care for HMSA and Kaiser *alternatives to in-person visits/EAP Resources/Wings of Sobriety
Due to the COVID-19 Outbreak, many patients are choosing to use virtual or telephonic visits as an alternative to visiting the hospital in person. Please take a look at the information below to help you guide you through this process. Keep in mind that both HMSA and Kaiser are experiencing a sharp increase in demand for phone and online care visits, causing wait times to be longer than normal. Please be patient and if there is a medical emergency, please call 911 or go to your nearest emergency room. Also included in this communication is information for both the AFA and company EAP and Wings of Sobriety.
hmsa.com/well-being/online-care is the link to sign up for on-line care.
You can sign up via your computer or mobile device.
On-line doctors can assist with:
* sending prescriptions directly to your home
* sudden or acute conditions like bronchitis, ear or sinus infections
* chronic conditions like allergies, diabetes or hypertension
* common conditions like headaches, colds or flu
* managing multiple medications, side effects or drug interactions
* getting on track with health and well-being goals
to create an on-line account:
Once you create an account, you can have access to all of the on-line services that includes:
* get care - select state in drop down menu to get specific information
* refill to get order prescription medicine; you can have medicine sent directly to your home
AFA-CWA EAP Resources
MEC Chair: Kawehi Apo (808) 222-2462
LEC Chair: Kahea Ching (808) 203-9512
COMPANY EAP - LIFE MATTERS
LifeMatters, the company's Employee Assistance Program, is available to all Hawaiian Air employees.
It is a valuable benefit for you and your family.
LifeMatters assists with: stress and anxiety, legal and financial concerns, relationships, substance abuse and other concerns.
text "Hello" to 61295
MEC EAP CHAIRPERSON