Employee Assistance Program (EAP) Team 

Tools & Resources

EAP Team - Councils 43, 47 & MEC 

What Does This Team Do?

The EAP team is a group of confidential volunteer flight attendants which offer support services to flight attendants, their families, and partners.  EAP peer representatives provide three distinct services that include assessment, support, and referral services, professional standards, and response to critical incidents



Specific Duties & Responsibilities:

Assessment, Support, and Referral Services


  • Provide support to a troubled Flight Attendant (TFA) during the problem resolution process.


  • When professional services or resources are required, identify an appropriate referral/s and facilitates the TFA’s successful linkage to it Professional Standards.


  • Offer a range of conflict resolution strategies, skills, and support to help co-workers resolve disputes among themselves without the need of management intervention Critical Incident Response.


  • Offer and/or coordinate a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job.



Why Would I Contact This Team?

The EAP and Professional Standards Team is available to help you with:


  • Help find various resources for Flight Attendants

  • Personal and work problems

  • Support after a critical incident

  • Assistance in conflict situations with coworkers (Flight Attendants, Pilots and Customer Service Agents)


Who Do I Contact?

For assistance, contact any member or Team Leader:

EAP: Support Services for FAs



Useful Phone Numbers:


  • EAP International Hotline: 800.424.2406

  • Flight Attendant Drug and Alcohol Program (FADAP) Confidential 24/7 Helpline: 855.33FADAP (32327)

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Kahea Ching


cell 203.9512


Malia Kerr


Uta Sio-McLin


Kawehi Apo


cell 222.2462

Volunteer Confidential EAP Representatives:

Namahana Lota                        778.8484
Christina Olive                          443.1754
Jackie Ohai                               728.5848
Carol Koko`o                            386.1433
Malia Kerr                                 634.3499
Patrick Smith                            479.3311
Ka`ula Kamahele                      778.7492
Betty Barcelona                        224.6320
Rumar Arzadon                        824.6110
Rex Shinmon                           225.0500
Japanese Language
Yuka Uchida                             343.9386
Mika Inaba                                268.2855
Korean Language
Min Kwon Nappi                       782.6858
French Language
Valerie Brashears                     783.9075
Samoan Language
Uta Sio-McLin                           228.0606

Council 47, Los Angeles Base EAP

Tracy Thompson    310.594.6058

Beverly Mendoza-Rezzarra


Milo Rubi


Alexandra Roa       661.406.2220



Medical Care for HMSA and Kaiser *alternatives to in-person visits/EAP Resources/Wings of Sobriety

Due to the COVID-19 Outbreak, many patients are choosing to use virtual or telephonic visits as an alternative to visiting the hospital in person. Please take a look at the information below to help you guide you through this process. Keep in mind that both HMSA and Kaiser are experiencing a sharp increase in demand for phone and online care visits, causing wait times to be longer than normal. Please be patient and if there is a medical emergency, please call 911 or go to your nearest emergency room. Also included in this communication is information for both the AFA and company EAP and Wings of Sobriety.




hmsa.com/well-being/online-care is the link to sign up for on-line care.

You can sign up via your computer or mobile device.

On-line doctors can assist with:
* sending prescriptions directly to your home
* sudden or acute conditions like bronchitis, ear or sinus infections
* chronic conditions like allergies, diabetes or hypertension
* common conditions like headaches, colds or flu
* managing multiple medications, side effects or drug interactions
* getting on track with health and well-being goals




to create an on-line account:


Once you create an account, you can have access to all of the on-line services that includes:

* get care - select state in drop down menu to get specific information
* refill to get order prescription medicine; you can have medicine sent directly to your home


AFA-CWA EAP Resources

website:  www.afacwa.org/eap

Telephonic Resources

1(800) 424-2406

MEC Chair: Kawehi Apo (808) 222-2462
LEC Chair:  Kahea Ching (808) 203-9512

LifeMatters, the company's Employee Assistance Program, is available to all Hawaiian Air employees.

It is a valuable benefit for you and your family.
LifeMatters assists with: stress and anxiety, legal and financial concerns, relationships, substance abuse and other concerns.

website:  mylifematters.com
password: HAL1
text "Hello" to 61295

Hawaiian Airlines


 © Hawaiian Airlines Association of Flight Attendants 2020